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# Ordering Terms & Conditions **Last Updated: August 10th, 2026** Please read these Terms & Conditions carefully before creating an account or placing an order. These Terms & Conditions govern your use of our ordering service and the purchase of products through our website. By creating an account, placing an order, or otherwise using our ordering service, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree to these Terms & Conditions, you must not create an account or place an order. --- ## 1. Nature of Our Ordering Service Our service facilitates the purchase and international shipment of products obtained from independent third-party sellers and manufacturers. Products are generally purchased from a third-party seller after an order is placed. The seller then ships the product to an international warehouse, where the product may be inspected and prepared for international shipment before being sent to the customer. Because this process involves third-party sellers, warehouses, payment providers, shipping companies, customs authorities, and international transportation, the process is different from purchasing an item directly from a conventional local retailer. A group of products being processed and shipped together is referred to as a **“haul”** throughout these Terms & Conditions. --- ## 2. Third-Party Product Availability and Post-Purchase Cancellations Products are obtained from third-party sellers and manufacturers. We do not manufacture the products ourselves. Although we make reasonable efforts to ensure that products listed on our website are available at the time of ordering, **availability cannot be guaranteed after an order has been placed**. Because product listings are provided by third-party sellers, circumstances may change between the time a product is listed on our website and the time we attempt to purchase it. For example: * The requested size or variation may have gone out of stock; * The specific product may have sold out; * The seller may have removed or changed the listing; * The product link may no longer be active; * The seller may have stopped offering the product; * The seller may cancel or reject the purchase; or * The item may otherwise become unavailable or unable to be purchased. If we are unable to purchase an item after you have already paid for your order, the item may be cancelled from your order. The amount allocated to that item will be **credited back to your order balance**. ### Price Changes Small changes in the cost of an item may occur between the time an order is placed and the time the item is purchased. Where the difference is reasonably small, the order may be adjusted accordingly. If an additional amount is required because of a price increase, you may be contacted and given the opportunity to pay the difference before the purchase proceeds. If the price increases substantially, or if the item cannot reasonably be purchased at the listed price, we may cancel the item rather than require you to pay the increased amount. ### Order Balance and Refunds Customer payments are generally retained within the ordering platform while the customer's haul is being processed and completed. When an item is cancelled because it cannot be purchased, the amount allocated to that item does not automatically result in an immediate cash refund. Instead, the applicable amount is recorded as part of the customer's order balance while the remaining haul continues through the ordering process. Unless a special circumstance applies or applicable law requires otherwise, **refunds for cancelled items will be processed after the customer's haul has been completed and the remaining items have reached the final local stage of the ordering process**. At that point, the applicable unused balance resulting from cancelled items will be refunded to the customer through the available refund method. This process allows the final costs of the entire haul to be calculated before the remaining balance is refunded. ### Final Order Cost Adjustments The amount originally paid for an order may not always equal the final amount required to complete the haul. Final costs may change because of: * Items becoming unavailable; * Small product price changes; * International shipping costs; * Currency exchange rates; * Transfer or payment fees; * Packaging costs; or * Other costs associated with completing the haul. Accordingly, the customer's final refundable balance will be calculated **after the haul has been completed and the applicable costs have been finalized**. We will make reasonable efforts to identify unavailable items and communicate any applicable cancellation, price adjustment, account credit, or refund as soon as reasonably practical. Any refund is subject to applicable law and the terms of the applicable payment provider. Refund processing times may vary after the refund has been initiated. --- ## 3. Estimated Purchasing and Warehouse Times After an order is submitted, products are normally shipped by the third-party seller to an international warehouse. This stage generally takes approximately **2 days to 2 weeks**, but this is only an estimate. Delays may occur due to seller processing times, inventory issues, transportation delays, holidays, or other circumstances outside our reasonable control. We do not guarantee that an item will reach the warehouse within the estimated timeframe. --- ## 4. Warehouse Inspection and Measurements Once an item reaches the warehouse, available quality-control services may provide photographs, general observations, and rough measurements. **Customers who wish to review the available quality-check information must contact us and request it.** We will provide the available information upon request where it has been received and is reasonably accessible. Quality-check information is provided to help customers understand what has arrived at the warehouse. It is not automatically provided for every order unless specifically requested. **Warehouse photographs and measurements are not guaranteed to be exact.** Measurements may differ from the actual measurements of the product due to measurement methods, positioning, human error, manufacturing tolerances, or other factors. Photographs may also differ from the actual appearance of an item because of lighting, camera settings, screen settings, image quality, and other factors. Customers should therefore treat warehouse photographs and measurements as **general reference information rather than exact specifications**. Customers are encouraged to request and review the available quality-check information **before international shipping is purchased** if they have concerns about an item's appearance, measurements, or condition. --- ## 5. Product Quality Products are sourced from independent third-party manufacturers and sellers. We make reasonable efforts to identify significant issues when products are inspected at the warehouse. However, a warehouse inspection cannot guarantee that an item will be completely free from imperfections or that it will meet every customer's personal expectations. Differences in: * Fit; * Colour; * Texture; * Measurements; * Materials; * Construction; * Appearance; or * Other characteristics may occur. Unless an item is materially different from what was ordered or otherwise qualifies for a remedy under these Terms & Conditions or applicable law, dissatisfaction based solely on personal preference does not create an automatic right to a refund or exchange. --- ## 6. Warehouse Returns and Exchanges Where permitted by the applicable third-party seller and warehouse, a return or exchange may be attempted while an item remains at the warehouse. The available return period is generally approximately **7 days**, although the actual period and eligibility are determined by the applicable seller or warehouse. A return or exchange is **not guaranteed**. Returns may: * Take several weeks to process; * Require additional fees; * Be rejected by the seller; * Require additional shipping; * Cause an item to remain at the warehouse; or * Cause an item to miss a scheduled international shipment. Because orders may be consolidated and shipped together, requesting a return or exchange may substantially delay an order. Where a customer requests a return or exchange, the customer is responsible for applicable return-related costs unless otherwise required by applicable law or expressly agreed to by us. If a seller rejects a return, the item may remain at the warehouse and the customer may remain responsible for the applicable costs. If a return is unsuccessful, the customer may remain responsible for the original item cost and any applicable return-related costs, subject to applicable law. --- ## 7. International Shipping Preparation After the applicable products have arrived at the warehouse, we may arrange specialized packaging or shipping preparation. Where necessary, a specialized worker may determine an appropriate packaging method for international transportation. This process may take several additional days. The cost of packaging or specialized shipping preparation may form part of the customer's total order cost. --- ## 8. International Shipping Times Once an order has been prepared, international shipping is purchased and the package is dispatched. International shipping may take approximately **7 days to 3 months**, with many shipments arriving within approximately **2 weeks to 1 month**. These timeframes are estimates only and are **not guaranteed delivery times**. Shipping may be delayed because of: * Carrier delays; * Customs processing; * Border inspections; * Weather; * Holidays; * Transportation disruptions; * Government action; * Changes in shipping routes; or * Other circumstances outside our reasonable control. We are not responsible for delays caused by third parties or circumstances outside our reasonable control, except where applicable law provides otherwise. --- ## 9. Order Pricing and Additional Costs The total cost of an order may include several components, including: * Product cost; * Local shipping to the international warehouse; * Packaging or specialized shipping services; * International shipping; * Currency conversion costs; * Payment and transfer fees; * Exchange-rate differences; and * Other applicable transaction or processing costs. Because international transactions may involve multiple currencies and payment providers, exchange rates and applicable fees may affect the final cost. Any displayed price that is identified as an estimate is not necessarily the final amount payable. Where an additional amount is required to complete an order or shipment, the customer may be required to pay that amount before the order can proceed. --- ## 10. Customs, Duties, and Government Charges International shipments may be subject to customs duties, taxes, fees, inspections, or other charges imposed by the destination country's government or customs authorities. These charges are determined by the applicable authorities and are outside our control. If a customs duty, tax, fee, or other lawful charge must be paid before an order can be released or collected, **the customer is responsible for that charge**, unless applicable law requires otherwise. Such charges are separate from the amount paid to us for the ordering and shipping service. --- ## 11. Loss, Damage, Delay, or Seizure During Transportation International transportation involves risks that cannot be completely eliminated. A shipment may, in certain circumstances, be delayed, lost, damaged, inspected, held, or seized by a carrier, customs authority, or other third party. Where insurance is available and reasonably appropriate, we may purchase shipping insurance. If an insured event occurs, we will make reasonable efforts to submit the appropriate claim and assist with the applicable claims process. Insurance coverage is subject to the terms, conditions, exclusions, limits, and decisions of the applicable insurer. Insurance does not necessarily reimburse every cost associated with an order. Certain fees, expenses, or losses may remain unrecovered. We do not guarantee that an insurance claim will be approved or that the full value of an order will be reimbursed. Nothing in these Terms & Conditions excludes or limits any rights or remedies that cannot legally be excluded or limited under applicable law. --- ## 12. Returns and Exchanges After International Shipment Except where required by applicable law or expressly stated otherwise in these Terms & Conditions, **orders are final after international shipment to the customer**. We generally do not accept returns or exchanges because: * The customer changes their mind; * The customer no longer wants the item; * The item does not fit as expected; * The customer does not like the appearance of the item; or * The customer is dissatisfied with characteristics that were reasonably disclosed or could have been determined from the available product information. Products are purchased specifically through an international ordering process, and a conventional retail return process is generally unavailable after international shipment. Customers should carefully review all available product information, photographs, measurements, and other information before placing an order. ### Exceptions Nothing in this section is intended to remove any rights or remedies that a customer may have under applicable consumer-protection legislation or other mandatory laws. Where applicable law gives a customer a right to a refund, replacement, repair, cancellation, or other remedy, that right will continue to apply. --- ## 13. Customer Responsibility Customers are responsible for providing accurate information necessary to process an order. This includes, where applicable: * Name; * Contact information; * Shipping information; * Product selections; * Sizes or measurements; and * Other information required to process the order. We are not responsible for delays, additional costs, or failed delivery resulting from inaccurate or incomplete information provided by the customer, except where applicable law provides otherwise. Customers are also responsible for reviewing available product information before ordering and ensuring that the selected product meets their needs. --- ## 14. Customer-Requested Cancellations and Order Changes Once an order has entered the purchasing, warehouse, packaging, or international shipping process, changes or cancellations may not be possible. If a customer requests to cancel an order or remove an item **after processing has begun**, we will make reasonable efforts to accommodate the request where possible. However, the customer acknowledges that costs may already have been incurred on their behalf. Depending on the stage of the order and the costs that have been incurred, **a cancellation or change requested by the customer may be subject to a reasonable cancellation or processing fee at our discretion**. Such fees may reflect costs we have already incurred or reasonably committed to, including: * Product purchasing costs; * Local shipping costs; * Warehouse fees; * Return or cancellation fees; * Packaging or preparation costs; * International shipping costs; * Payment or transfer fees; * Currency conversion losses; and * Other reasonable expenses associated with processing the order. We will determine any applicable cancellation or processing fee based on the circumstances and costs associated with the order. Where a requested cancellation occurs before meaningful costs have been incurred, we may, at our discretion, waive or reduce the applicable fee. Any cancellation fee or other charge will remain subject to applicable law. An item that becomes unavailable because of a third-party seller's inventory or listing status is treated separately under **Section 2: Third-Party Product Availability and Post-Purchase Cancellations**. --- ## 15. Local Order Collection and Delivery Once an order arrives locally, the customer will receive instructions regarding collection or delivery. Depending on the customer's location and the circumstances, available options may include: ### Local Pickup The customer may be provided with a designated pickup location and instructions. ### Scheduled Meeting In certain circumstances, a customer may arrange to meet an employee or representative to receive the order. A reasonable fee may apply where the meeting requires additional travel, transportation, or employee time. ### Local Delivery Local delivery may be available in certain areas. Availability depends on location, scheduling, and other logistical considerations. A reasonable delivery fee may apply where transportation or additional employee time is required. The applicable fee, if any, will be communicated before the service is provided. --- ## 16. Limitation of Liability To the maximum extent permitted by applicable law, we are not responsible for losses, delays, expenses, or other consequences resulting from circumstances outside our reasonable control, including actions or failures of third-party sellers, warehouses, carriers, payment providers, customs authorities, insurers, or other service providers. This may include delays or losses arising from: * Product availability; * International transportation; * Customs processing; * Government action; * Carrier delays; * Warehouse delays; * Currency fluctuations; * Payment-provider issues; or * Other third-party failures. However, nothing in these Terms & Conditions excludes, restricts, or limits liability or a customer's rights where doing so would be prohibited by applicable law. --- ## 17. No Guarantee of Uninterrupted Service We make reasonable efforts to maintain our ordering service and process orders accurately. However, we do not guarantee that the website, ordering platform, payment systems, or other services will always be available, uninterrupted, error-free, or free from technical problems. Temporary interruptions may occur because of maintenance, technical problems, third-party service outages, or other circumstances. --- ## 18. Account Information Customers are responsible for maintaining accurate account information and keeping their account credentials secure. Accounts may not be used for fraudulent, unlawful, abusive, or unauthorized purposes. We reserve the right to suspend or terminate an account where reasonably necessary to protect the business, other customers, third-party service providers, or the integrity of the ordering system, subject to applicable law. --- ## 19. Changes to These Terms & Conditions **These Terms & Conditions may be changed, updated, or replaced at any time without individual notice to customers.** The current and most recent version will be maintained and made available on our website. Unless otherwise required by applicable law, an updated version of these Terms & Conditions becomes effective **immediately upon being posted on the website**. The updated Terms & Conditions may apply to future orders, future use of the website, and, where legally permitted, **ongoing orders and services that have not yet been completed**. This means that changes relating to the administration, processing, shipping, pickup, delivery, communication, or other ongoing aspects of an order may apply immediately to orders that are still in progress, where permitted by applicable law. However, an update will not be interpreted as removing or reducing a customer's rights where those rights are protected by applicable law or where the law does not permit the change to be applied retroactively. Customers are responsible for reviewing the current version of these Terms & Conditions. The latest version available on the website is the authoritative version currently in effect. By continuing to use the website, maintaining an account, or continuing with an order after updated Terms & Conditions have been posted, the customer acknowledges and agrees to the updated Terms & Conditions to the extent permitted by applicable law. We may make changes without providing individual notice to each customer. **Publication of the updated Terms & Conditions on the website constitutes notice of the change.** --- ## 20. Governing Law These Terms & Conditions are governed by the laws applicable in the jurisdiction in which our business operates, together with any applicable federal or provincial consumer-protection legislation. Nothing in these Terms & Conditions is intended to prevent a customer from exercising a right or remedy that cannot legally be waived or restricted. --- ## 21. Acceptance of Terms Before creating an account, you will be required to confirm that you have read and agreed to these Terms & Conditions. By selecting **“I Agree,” “Accept,” or an equivalent confirmation**, you acknowledge that: * You have read and understood these Terms & Conditions. * You understand that products are obtained from third-party sellers. * You understand that product availability cannot always be guaranteed after an order has been placed. * You understand that an item may become unavailable after you place and pay for an order, including because a size is out of stock, a listing has been removed, or a seller is no longer offering the item. * You understand that an unavailable item may be cancelled and the applicable amount credited back to your order balance. * You understand that refunds for cancelled items are generally processed after the applicable haul has been completed and final costs have been determined, unless a special circumstance or applicable law requires otherwise. * You understand that small price changes may occur and that substantial price increases may result in an item being cancelled instead. * You understand that warehouse photographs and measurements are approximate. * You understand that quality-check information must be requested if you wish to review it before international shipping. * You understand that product quality may vary. * You understand that purchasing and shipping timelines are estimates and are not guaranteed. * You understand that international shipments may be delayed, lost, damaged, or subject to government or customs action. * You understand that additional duties, taxes, or other government charges may apply. * You understand that returns and exchanges are generally unavailable after international shipment, subject to applicable law. * You understand that additional costs may arise during the ordering and shipping process. * You understand that requesting a cancellation or change after processing has begun may result in a reasonable cancellation or processing fee based on costs incurred. * You understand that these Terms & Conditions may be updated or replaced without individual notice and that updated terms generally become effective when posted on the website, subject to applicable law. * You understand that updated terms may apply to ongoing orders and services where legally permitted. * You agree to provide accurate information necessary to process your order. * You agree to comply with these Terms & Conditions. **By proceeding with account creation or placing an order, you confirm your acceptance of these Terms & Conditions.** If you do not agree, please do not create an account or place an order.